Information & Notes

* Please read this before you make a booking.

Booking

1. Once we receive your <Request form> or <Quotation form>, we will confirm your request and send an e-mail to you.
2. We need to clarify your request. We may ask you necessary information related to the booking until it is completed.
3. We will inform you about the payment after confirming the booking.
4. We will send you the confirmation document by e-mail after approving the payment.
5. We will accept booking request up to the following dates.

Payment

1. Payment shall be made by credit card (VISA or Mastercard). We will send you a credit card payment screen by e-mail. You need to fill up required information and complete the payment.
2. Once payment is confirmed by the designated date, your booking will be confirmed. We will send you the confirmation document.
3. Once the tour is started, there is no refund. Please refer to the condition of cancellation fee.

Alteration・Cancellation

1. Altercation or cancellation of the booking will be accepted by e-mail during our business hour (10 am to 5 pm on Mon-Fri except holiday). An e-mail after business hour, it will be handled next day.
2. Cancellation will be done once you receive the confirmation e-mail from us. (Please refer to the table of Cancellation Fee.)
3. We will only accept alteration and cancellation from our clients or the representative directly by e-mail.
4. Additional fee may apply for change of the number of guests in a room or a type of a room due to the reduction of the number of participants.
5. Cancellation fee will apply for late arrival or no show due to the transportation delay or any other reasons.
6. If you contact us after the departure time on the day of travel, “cancellation after the start of travel or no show” will apply.

Refund involved with alteration or cancellation

1. We will refund to your credit card that you make a payment. We will do procedure of refund the next day of the cancellation. It may take some time to get refund depends on the procedures of the credit card company. (Please understand that it may take a month or two to get refund depends on the due date of credit card.)
2. If alteration or cancellation fee are already applied, we will refund the rest of the amount after deducting the fee.
3. If you have any questions about the date of refund or the details of your purchase, please ask the credit card company directly.